Terms & Conditions

Overview

This website is operated by Rokks Enterprises Pvt Ltd under the brand name RAAX. Throughout the site, the terms "we", "us", and "our" refer to Rokks Enterprises Pvt Ltd. By visiting our website, placing an order, or using any part of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

If you do not agree to these Terms and Conditions, you must not use this website or place any orders.

1. General

By accessing raax.in and purchasing from us, you confirm that you are at least 18 years of age or have valid guardian consent, that the personal information you provide is accurate and truthful, and that you are using this website for lawful purposes only. Rokks Enterprises Pvt Ltd reserves the right to refuse service, cancel orders, or restrict access to anyone who violates these terms at our sole discretion.

2. Products & Availability

All products are subject to availability. We reserve the right to limit the quantity of any product, discontinue any product at any time, and modify product descriptions, images, or pricing without prior notice. Colours of products may slightly vary from what is displayed on screen due to monitor settings or device calibration.

3. Pricing

All prices listed on raax.in are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Delivery charges, if any, are shown separately at checkout. We reserve the right to change prices at any time without notice. In the event of a pricing error, we will contact you before processing your order. We are not obligated to fulfil an order at an incorrect price.

4. Orders & Payment

Placing an order on raax.in is an offer to purchase. A contract between you and Rokks Enterprises Pvt Ltd is formed only upon dispatch of your order, confirmed by a Shipping Confirmation sent to your registered email or mobile number. We reserve the right to refuse or cancel any order, including after a Confirmation has been sent, in cases of errors, fraud, or unavailability.

We accept payment via UPI, credit/debit cards, net banking, and other available gateways. All payment processing is handled by secure third-party providers. Rokks Enterprises Pvt Ltd does not store your payment credentials.

5. Shipping

For complete information on delivery timelines, shipping charges, courier partners, and order tracking, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

For complete information on return eligibility, the exchange process, refund timelines, and non-returnable items, please refer to our Return, Refund & Exchange Policy.

7. Intellectual Property

All content on this website — including the RAAX name, logo, the phrase "MOVE. FEEL. REPRESENT.", product designs, images, and text — is the exclusive property of Rokks Enterprises Pvt Ltd and is protected under the Trade Marks Act, 1999, and the Copyright Act, 1957 of India. You may not reproduce, copy, distribute, or commercially use any part of this website or our brand without prior written permission from Rokks Enterprises Pvt Ltd.

8. Limitation of Liability

To the extent permitted by law, Rokks Enterprises Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, delays caused by third-party courier partners, or any circumstances beyond our reasonable control. Our total liability for any order shall not exceed the amount paid by you for that specific order.

9. Privacy

We collect and process personal information in accordance with our Privacy Policy, which forms a part of these Terms and Conditions. By using this website, you consent to our data practices as described therein.

10. Changes to Terms

Rokks Enterprises Pvt Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. The revised terms will be published on this page with an updated effective date. Continued use of the website after any changes constitutes your acceptance of the revised terms.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of India. Any disputes arising from these terms or any transaction with RAAX shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.